Frequently Asked Questions

Our caregivers are employees of Mature Caregivers. They have been screened, insured, bonded, trained and educated in senior care. We strongly advise you not to have someone in your home if you have not conducted, at the very least, a criminal background check on them.

We focus on delivering you professional expertise from credentialed experts in senior care, and then providing the best caregiver fit. Our caregivers have successfully completed our company’s Certified Age Friendly Caregiver program, a 5-step process including application and screening, personal interviews, background checks and training.

Many of our caregivers are over age 50 and relate well to our elderly clients because they share more in common. Our caregivers love being caregivers. They appreciate having the work, and working with people who appreciate their life experience. This results in a lower turnover rate (about one third the norm)—and by extension, this means continuity of care for, and a better relationship with, your loved one. They appreciate having flexible hours, doing work that provides them more meaning than if they worked, for example, in retail. While the physical demands of being a caregiver are not to be underestimated, our caregivers also appreciate not needing to be on their feet all day long.

It is not unusual for our caregivers to have transitioned from occupations earlier in their life and career that include teaching, administrative assistants, sales, customer service representatives, driving, marketing & advertising.

They’ve received training, and developed on-the-job experience, caring for elderly people with a range of circumstances, including dementia and Alzheimers.

Yes. We invite our clients to participate in the selection of their caregiver. We do our best to fit you with a caregiver of your liking. We guarantee that you will be satisfied or we will make a change. Your satisfaction is our top priority.

This is another reason why hiring Mature Caregivers is so important. We will supply another caregiver to cover your needs. Our state-of-the-art communications systems and operational processes are constructed so we are aware when a caregiver is not going to be present for any reason-- with sufficient lead time that we can send another caregiver.

Your satisfaction is our number one priority. While we are good at hiring the right people, we also know conflicts come up. We step in immediately to mediate a problem. We listen, learn and make changes if things do not improve right away.

Mature Caregivers will adjust your loved one's care plan whenever you want. Our credentialed care professionals will also assist you in making these decisions. While addressing an elderly person’s needs may be new to you, we are experts and will help advise you along the journey.

We do. Mature Caregivers will bill you every 2 weeks for services rendered the previous 2 weeks. We take care of all the rest of the paperwork, including taxes, Social Security, health and disability insurances.

We try to give our caregivers at least a 6-hour shift. However, depending upon your personal needs and location we can have a caregiver be with your family member anywhere from 1 to 24 hours a day.

Yes, we can provide care to facility residents who require additional assistance.

Someone from our team will be available to answer your call 24 hours a day, 365 days a year.

We have a service agreement that outlines payment terms, rates and details of service but you may cancel anytime with just 72 hours notice.

Until we send a member of our team to your home for a free in-home assessment and written plan of care, or determine a care plan based upon a detailed phone interview with you, we cannot quote an exact price. Mature Caregivers tries to bring you the highest-quality, experienced caregiver relationship at an affordable rate.

Mature Caregivers helps families in Massachusetts and in communities across the U.S. secure eldercare. While our corporate headquarters are in Waltham, MA, we have Caregivers available across the U.S. through our partner network.

Payment options include private/family pay and long term care isnurance polices. We will work together with any insurance company to complete the documentation they require and provide them with the paperwork necessary to process your claim. Every Long Term Care Insurance Policy is different and may have specific requirements that must be met before they will pay for care. To help you receive the insurance benefits you are entitled to we will assist you with completing all necessary paperwork, but ultimately the responsibility for payment is with you the consumer.

You may start at any time. We are ready to help you! Call us at 888-320-6700 or  fill out our questionnaire now.