FAQ's

When asked ‘how are you different?’, I’m proud to tell families we focus on fundamentals, beginning with recruiting experienced caregivers over 50 who love being caregivers.- Charlene Neu, Community Relations Executive, Mature Caregivers.

Frequently Asked Questions

Q

Why should I use Mature Caregivers rather than an individual who advertises in the newspaper?

Our caregivers are employees of Mature Caregivers. They have been screened, insured, bonded, trained and educated in senior care. We strongly advise you not to have someone in your home if you have not conducted, at the very least, a criminal background check on them.

Q

How do you select your caregivers?

We focus on delivering you professional expertise from credentialed experts in senior care, and then providing the best caregiver fit. Our caregivers have successfully completed our company’s Certified Age Friendly Caregiver program, a 5-step process including application and screening, personal interviews, background checks and training.

Our caregivers are over age 50 and relate well to our elderly clients because they share more in common. Our caregivers love being caregivers. They appreciate having the work, and working with people who appreciate their life experience. This results in a lower turnover rate (about one third the norm)—and by extension, this means continuity of care for, and a better relationship with, your loved one. They appreciate having flexible hours, doing work that provides them more meaning than if they worked, for example, in retail. While the physical demands of being a caregiver are not to be underestimated, our caregivers also appreciate not needing to be on their feet all day long.

It is not unusual for our caregivers to have transitioned from occupations earlier in their life and career that include teaching, administrative assistants, sales, customer service representatives, driving, marketing & advertising.

They’ve received training, and developed on-the-job experience, caring for elderly people with a range of circumstances, including dementia and Alzheimers.

Q

Can I help choose the caregiver?

Yes. We invite our clients to participate in the selection of their caregiver. We do our best to fit you with a caregiver of your liking. We guarantee that you will be satisfied or we will make a change. Your satisfaction is our top priority.

Q

What if my caregiver is sick?

This is another reason why hiring Mature Caregivers is so important. We will supply another caregiver immediately to cover your needs. Our state-of-the-art communications systems and operational processes are constructed so we are aware when a caregiver is not going to be present for any reason-- with sufficient lead time that we can send another caregiver.

Q

What if I have a conflict with the caregiver?

Your satisfaction is our number one priority. While we are good at hiring the right people, we also know conflicts come up. We step in immediately to mediate a problem. We listen, learn and make changes if things do not improve right away.

Q

What if my needs change?

Mature Caregivers will adjust your elder’s care plan whenever you want. Our credentialed care professionals will also assist you in making these decisions. While addressing an elderly person’s needs may be new to you, we are experts and will help advise you along the journey.

Q

Who pays the caregiver?

We do. Mature Caregivers will bill you every 2 weeks for services rendered the previous 2 weeks. We take care of all the rest of the paperwork, including taxes, Social Security, health and disability insurances.

Q

Do you have a minimum number of hours of service?

We try to give our caregivers at least a 4-hour shift. However, depending upon your personal needs and location we can have a caregiver be with your family member anywhere from 1 to 24 hours a day.

Q

Are your services available in hospitals, nursing homes, or assisted living facilities?

Yes, we can provide care to facility residents who require additional assistance.

Q

What if there is an emergency and I need to speak with someone after normal business hours?

Someone from our team will be available to answer your call 24 hours a day, 365 days a year.

Q

Is there a contract to sign?

We have a service agreement that outlines payment terms, rates and details of service but you may cancel anytime with just 24 hours notice.

Q

What will it cost?

Until we send a member of our team to your home for a free in-home assessment and written plan of care, or determine a care plan based upon a detailed phone interview with you, we cannot quote an exact price. Mature Caregivers tries to bring you the highest-quality, experienced caregiver relationship at an affordable rate.

Q

What areas do you provide eldercare service in?

Mature Caregivers helps families in communities across the U.S. secure eldercare. While our corporate headquarters are in Waltham, MA, we have Caregivers available across the U.S. and a large network of Local Care Coordinators who support families on a local level. One of them may even live in your neighborhood. Sometimes we will not be able to serve your needs based on the location or availability of our certified caregivers. If this happens, we will refer you to a partner service provider who is in a better position to serve your needs.

Q

What are my payment options?

Payment options include but are not limited to private/family pay, long term care policy, and insurance. We will work together with any insurance company to complete the documentation they require and provide them with the paperwork necessary to process your claim. Every Long Term Care Insurance Policy is different and may have specific requirements that must be met before they will pay for care. To help you receive the insurance benefits you are entitled to we will bill your insurance company on your behalf, and assist you with completing all necessary paperwork, but ultimately the responsibility for payment is with you the consumer.

Q

How quickly can I start?

You may start at any time. We are ready to help you! Call us at 888-320-6700 or  fill out our questionnaire now.

Services We Offer

  • Personal care
  • Medication assistance
  • Companionship
  • Transportation
  • Dementia

What We Do

We can handle your loved one's in-home care needs, whether it's basic personal care, medication assistance, or help with dementia.

Our caregivers are thoroughly screened & trained in home care fundamentals, and certified. Our care concierges match them to your needs.

When your family’s needs change, we're available to address them, no matter what the time of day or night.

Our Affiliations:

Philips.

Is this the right time for care? Get answers fast.

Take a quick online assessment to learn more about your care needs and which options are the right fit in about 4 minutes. In partnership withRoobrik.